I have been very impressed by the level of support availible. I also like plesk. The one complaint that we have is to have our website to be aqasupplies.com instead of aqasuppliescom.x-shops.com. otherwise we are very satisfied with the service.
Advantages: good support
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I have used several different 'free' shopping carts over the years but the time spent working on the hacks made them less than free. With X-Cart I have not experienced any of this, and appreciate the prompt service and help in the forums.